FAQ

How do I place an order?

Choose a product, select a size, and click Add to Cart. When you're done shopping, open your cart, enter your shipping address, choose a courier, and complete payment.

Do I need an account?

No, but an account lets you track orders, save addresses, keep a wishlist, and get notified when items are back in stock.

What does Pre-order mean?

Items marked Pre-order are being produced or restocked. The estimated shipping time is shown on the product page. If an order contains both in-stock and pre-order items, it may ship in more than one package.

How do I choose the right size?

Check the size guide on the product page. If you're unsure, measure a piece of clothing that currently fits your child and compare it with the size chart, or message us on WhatsApp.

Can I change or cancel my order?

Unpaid orders are cancelled automatically once the payment deadline passes. For paid orders that haven't shipped, request a cancellation from the order detail page or contact us. Orders already handed to the courier can't be cancelled.

Payment

Which payment methods do you accept?

Payments are processed securely by Midtrans: bank virtual account transfer, e-wallets/QRIS, and other methods shown at checkout.

How long do I have to pay?

The deadline is shown on the payment page. After it passes, the order is cancelled automatically and the stock is released.

I've paid, but my order status hasn't changed.

Confirmation is usually automatic within a few minutes. If your order still shows "Awaiting Payment" after 1 hour, send your payment proof and order number to our WhatsApp.

How do I use a promo code?

Enter the code in your cart or at checkout. Each promo has its own terms, validity period, and quota; only one code can be used per order.

Shipping

Which couriers do you use?

We ship across Indonesia with J&T and other couriers available at checkout. Shipping costs are calculated automatically from your address and parcel weight.

When will my order ship?

In-stock items are packed and shipped within 1–2 business days after payment is confirmed. Pre-order items ship according to the estimate on the product page.

How do I track my order?

Your tracking number is emailed once the parcel is handed to the courier, and is also shown under My Orders and on the order tracking page.

My package hasn't arrived.

Check the tracking status first. If it hasn't updated for more than 3 days, or shows delivered but you haven't received it, contact us and we'll follow up with the courier.

Products & Care

Will the color match the photos?

We try to show colors as accurately as possible, but slight differences can occur due to lighting and screen settings.

How should I care for the clothes?

Follow the care label on each item. In general: wash in cold water with a mild detergent, turn garments inside out, and avoid bleach and high-heat drying.

Exchanges & Returns

Can I exchange a size or return an item?

Yes, under certain conditions. See our Return Policy page for details.

Still have questions?

Reach us on WhatsApp with whatsapp button bellow or email cs@mamiekids.com. Support hours: Monday–Saturday, 09:00–17:00 WIB.