mamiekids

Return Policy

Updated 21 October 2026

We want every Mamiekids product to arrive in perfect condition. If something isn't right, this policy explains how exchanges and returns work.

Eligible Cases

  • Manufacturing defects (loose seams, stains, tears, broken zippers or buttons).

  • Wrong item (different style, color, or size from what you ordered).

  • Missing items from your order.

  • Size exchanges, as long as the replacement size is in stock.

Requirements

  • Submit your request within 3 x 24 hours of delivery (per courier status) for defective, wrong, or missing items, and within 7 days for size exchanges.

  • Include an unboxing video with no cuts or pauses, from the sealed package until the product is opened.

  • Items must be unworn, unwashed, odor-free, with all labels and tags attached.

  • Items must be returned in their original packaging.

Non-returnable Items

  • Items that have been worn, washed, or altered.

  • Sale/discounted items and free gifts, unless defective or sent in error.

  • Underwear, socks, and certain accessories, for hygiene reasons.

  • Returns due to a change of mind or slight color differences caused by screens.

How to Request

  1. Message us on WhatsApp with your order number, product photos, and unboxing video.

  2. Our team reviews your request within 1–2 business days and sends you the return address if approved.

  3. Ship the item to that address and send us the return tracking number.

  4. Once we receive and inspect the item, we'll ship the replacement or process your refund.

Shipping Costs

  • Defective, wrong, or missing items: Mamiekids covers return and re-shipping costs.

  • Size exchanges: the customer covers return and re-shipping costs.

Refunds

  • Refunds are issued when a replacement isn't available, or for cancellations approved before shipping.

  • Refunds are sent by bank transfer to an account in the orderer's name within 3–7 business days of approval.

  • Original shipping fees are non-refundable, except when the error was ours.

Pre-orders

Paid pre-orders can't be cancelled once production has started. If an order is delayed more than 14 days past the estimate, you can choose to keep waiting or request a full refund.

Mamiekids may decline requests that don't meet the requirements above. This policy may be updated at any time; the version on this page is the one in effect.