mamiekids

Terms & Conditions

Updated 19 October 2026

Effective date: 19 October 2026

These Terms & Conditions ("Terms") govern your use of the mamiekids website and every purchase you make through it. The website is operated by ("mamiekids", "we", "us"). By accessing the website, creating an account or placing an order, you confirm that you have read, understood and agree to these Terms, our Privacy Policy. If you do not agree, please do not use the website.

1. Definitions

  • Site: the mamiekids website and all of its pages and features.

  • User or you: anyone who accesses the Site, with an account or as a guest.

  • Product: goods offered for sale on the Site.

  • Order: a request to buy Products that you place through the Site.

  • Pre-order: an Order for a Product not yet in stock, shipped once stock arrives.

2. Eligibility

  • You must be at least 18 years old or married, and legally capable of entering into a contract. Minors may use the Site only with the consent and supervision of a parent or guardian.

  • You must provide accurate, complete and current information, including your name, WhatsApp number and delivery address.

3. Accounts

  • You can shop as a guest or create an account with an email and password, or with Sign in with Google.

  • You are responsible for keeping your password and OTP codes confidential and for all activity under your account. Contact us immediately if you suspect unauthorised use.

  • WhatsApp number verification is required to link earlier orders to your account and to receive back-in-stock alerts. Each WhatsApp number can be linked to only one account.

  • We may suspend or close accounts that breach these Terms, provide false information or show signs of fraud, while still honouring our obligations on orders already paid.

4. Products, Prices and Availability

  • We aim to show Product photos, sizes, colours and descriptions as accurately as possible. Slight colour differences may occur due to photo lighting and your screen settings.

  • All prices are in Indonesian Rupiah (IDR) and include applicable taxes. Shipping is calculated separately and shown before you pay.

  • Prices, promotions and stock may change at any time. The price that applies is the one shown when your Order is placed. If the price or shipping changes before you pay, the Site will show the change and ask you to accept it before continuing.

  • Items in your cart are not reserved for you. Stock is allocated only once an Order is placed and paid within the payment window.

  • If there is an obvious pricing or Product information error (such as a typo), we may cancel the affected Order and refund everything you paid.

5. Orders and Payment

  • An Order is placed when you press the pay button and receive an order number. We accept the Order once payment is confirmed.

  • Payments are processed by Midtrans, a licensed payment service provider, using the available methods (including virtual account, QRIS, e-wallet and card). We do not store your card data or payment credentials.

  • Payment must be completed within the time limit shown at checkout. Orders not paid in time are cancelled automatically and the stock is released.

  • If your payment is confirmed after an Order has expired, we will contact you to fulfil the Order if stock is still available, or refund you in full.

  • Any fees charged by your bank or e-wallet provider are your responsibility.

  • We may refuse or cancel Orders that show signs of fraud, use a payment method without authorisation or breach these Terms. Orders we cancel are refunded in full.

6. Promotions and Vouchers

  • Each promotion and voucher has its own conditions, such as minimum spend, validity period, quota and eligible Products, shown on the promotion or voucher.

  • Unless stated otherwise, vouchers cannot be exchanged for cash, transferred or combined with other promotions.

  • We may void promotions, or Orders using them, where they are abused, for example through multiple accounts.

  • If an Order that used a voucher is cancelled or returned, the refund is based on the amount you actually paid.

7. Pre-orders

  • Pre-order Products are clearly labelled on the Product page with an estimated shipping time.

  • That estimate depends on stock arriving from our suppliers and may change. We will update you by WhatsApp if there is a delay.

  • If an Order contains both in-stock and pre-order Products, it may ship once all Products are available, unless stated otherwise at checkout.

  • If a pre-order Product becomes unavailable, we will refund that Product in full.

8. Shipping

  • We ship to addresses in Indonesia served by our courier partners. Shipping costs and estimated delivery times are shown at checkout based on the destination district.

  • Orders are processed on business days after payment is confirmed. Your tracking number (resi) is sent by WhatsApp and can be followed on the Track Order page.

  • Delivery estimates come from the courier and are not guaranteed. Delays caused by couriers, weather, public holidays or circumstances beyond our control may occur.

  • Please make sure the recipient name, phone number and address are correct. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address, and any re-delivery cost in that case is yours.

  • If a parcel is lost or damaged in transit, contact us within [2 x 24 HOURS] of the parcel being marked delivered or of the estimated arrival date passing. We will help with the courier claim and resolve it under our Returns Policy.

  • We strongly recommend recording an uninterrupted unboxing video as evidence in case of damaged or missing items.

9. Cancellations

  • Unpaid Orders can simply be left to expire and will be cancelled automatically.

  • You can request cancellation of a paid Order from the order details page or via our WhatsApp, as long as it has not been packed or shipped. We review every request and will let you know the outcome.

  • Shipped Orders cannot be cancelled, but you may request a return under our Returns Policy.

  • Refunds for approved cancellations are processed within [7] business days to the account or payment method agreed with you. When the funds arrive may depend on your bank or payment provider.

10. Returns and Exchanges

Returns, exchanges and refunds are governed by our Returns Policy, which forms part of these Terms. This does not limit your rights as a consumer under Indonesian Law No. 8 of 1999 on Consumer Protection.

11. Reviews and User Content

  • You may write reviews and upload photos for Products you have received. Reviews must be honest, based on your own experience and relevant to the Product.

  • Reviews must not contain unlawful, hateful, discriminatory or obscene content, other people's personal data, advertising or harmful links. Please avoid uploading photos in which a child's face is clearly visible.

  • By submitting a review, you grant us a non-exclusive, royalty-free, perpetual licence to display, copy and use the review and photos on the Site and in our marketing, with your name partly masked. You confirm you have the rights to the content you upload.

  • We may hide or remove reviews that breach these rules without prior notice.

12. WhatsApp Communications

  • By providing your WhatsApp number, you agree to receive transaction-related messages such as order, payment and shipping confirmations, OTP codes, review requests and back-in-stock alerts you asked for.

  • Promotional messages and cart reminders are sent only if you opt in, and you can stop them at any time in Account > Notifications.

13. Intellectual Property

All content on the Site, including the mamiekids name and logo, Product photos, design, text and software, belongs to us or our licensors and is protected by law. You may not copy, modify, distribute or use it commercially without our written permission.

14. Prohibited Use

When using the Site, you must not:

  • commit fraud or use another person's identity or payment method without authorisation;

  • buy Products in bulk for resale without our consent;

  • disrupt, hack or overload the Site, including with bots, scrapers or other automated means;

  • abuse promotions, vouchers or the OTP system;

  • upload content that is unlawful or infringes the rights of others.

15. Limitation of Liability

  • The Site is provided "as is". We work to keep it available and error-free, but cannot guarantee uninterrupted access, for example during maintenance or third-party service outages.

  • To the extent permitted by law, our liability for any Order is limited to the amount you paid for that Order. We are not liable for indirect losses, or for losses arising from using a Product contrary to its instructions, age label or safety warnings.

  • For children's Products, always follow the age recommendation and instructions for use, and supervise children while they use the Product.

  • Nothing in this section limits your rights as a consumer or any liability of ours that cannot be excluded under the Consumer Protection Law.

16. Force Majeure

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, epidemics, civil unrest, government action, network or power outages, and disruptions at couriers or payment providers. In such cases we will notify you and, if an Order cannot be fulfilled, refund you.

17. Governing Law and Disputes

  • These Terms are governed by and construed under the laws of the Republic of Indonesia.

  • Any complaint or dispute will first be resolved amicably through our customer service.

  • If no resolution is reached within 30 days, either party may pursue settlement through the Consumer Dispute Settlement Agency (BPSK) or the competent District Court, in accordance with applicable laws.

18. Changes to These Terms

We may change these Terms from time to time. The date of the latest update is shown at the top of this page. The Terms that apply to an Order are those in force when the Order was placed. For material changes, we will notify you on the Site, by email or by WhatsApp.

19. General

  • If any part of these Terms is found invalid or unenforceable, the rest remains in effect.

  • These Terms are made in Indonesian and English. If there is any difference in interpretation, the Indonesian version prevails.

20. Contact Us

  • Email: cs@mamiekids.com

  • WhatsApp: ‪+6282297883141‬ (hours: [MONDAY–FRIDAY, 09:00–17:00 WIB])